Protecting Critical Infrastructure
This book presents the approach to critical infrastructure protection taken by the North American Electric Reliability Corporation’s CIP Standards.
This book is a plain English explanation of NERC CIP Low Impact, what it means and how to build a successful compliance program for it.
Break Points Toolkit
The Break Points Toolkit gives you an actionable approach to Reducing Costs in your organization through the Identification and Elimination of Causes of Work.
Business Rules Toolkit
The Business Rules Toolkit provides an actionable approach to identifying and optimizing the process-based behavior in your organization, thereby Increasing Revenues and Enhancing Customer service.
Moments of Truth Toolkit
The Moments of Truth Toolkit gives you an actionable approach to making Customer Satisfaction work in your favor.
Successful Customer Outcomes (SCO) Toolkit
The Successful Customer Outcome Toolkit gives an actionable approach to creating successful, winning strategies for your business in the face of the customer-driven economy of the 21st Century.
Bridging the Gap Toolkit
The Bridging the Gap Toolkit gives an actionable approach to leading and applying technology against core business issues of the organization.