Welcome to Terry Schurter’s Website

What can I say? I’ve been working with process for a long time now. Product design, research, thought leadership, coaching, methods development, implementation, strategy, innovation – and a lot of writing.

But I’ve also been studying process for a long time. Very intently I might add. I’ve studied tools, techniques, and particularly the impact of process on people (and their impact on process).

I’m fascinated by the promise of process, and frustrated with the results. If process (i.e. – business process management, process excellence, process improvement) can really be used for value creation and competitive differentiation, then what’s stopping us from doing just that?

I consider this a journey. A journey to understanding process and leveraging it for dramatic success – repeatably. We have made some great strides in that direction, but there is more to come. Much more.

I hope you benefit from the resources on this site including the latest insights in my blog. You can contact me on my contact page. I look forward to hearing from you.