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Terry Schurter

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The True Cost and Time of a Process

The time and cost of a process usually defaults to analysis that stems from time study practices of the past. In the good (bad?) old days, Industrial Engineers would flock to the manufacturing floor with funky looking clipboards crowned with stop watches. They would patiently observe the activities of workers, clicking away on their stop watches, timing each activity down to the second. Their reports would ...

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Value Creation

There are many measures we can use to determine a process’s value. Cost and time are quantitative (are they really? – I will discuss this in my next blog) measures frequently used. Quality can certainly be a quantitative (production defects, returns, rework) measure but with knowledge worker products traditional production measures don’t have the same meaning; for example, what are the quality measures for ...

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Qualitative versus Quantitative Process Analysis

Assessment of processes and potential improvements can be done from a quantitative perspective or a qualitative perspective. Most process improvement methods are designed on quantitative assessments though many have adopted some qualitative assessment over time. An example of this is Six Sigma, which began as a purely quantitative approach to improvement but has adopted certain qualitative aspects such as V ...

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