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A Brave New Frontier – Process from the Perspective of the Human Experience

BPM should always seek to eliminate waste by paring processes down to just those activities that create value or meet a requirement of doing business. I am comfortable in stating that for all human-centric business processes improvement activities should eliminate things. Specifically: non-value added things. We can measure the current state of a process, and we can analyze improvements in respect to these ...

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© 2007 Terry Schurter. All rights reserved.

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