Value Creation

There are many measures we can use to determine a process’s value. Cost and time are quantitative (are they really? – I will discuss this in my next blog) measures frequently used. Quality can certainly be a quantitative (production defects, returns, rework) measure but with knowledge worker products traditional production measures don’t have the same meaning; for example, what are …

Qualitative versus Quantitative Process Analysis

Assessment of processes and potential improvements can be done from a quantitative perspective or a qualitative perspective. Most process improvement methods are designed on quantitative assessments though many have adopted some qualitative assessment over time. An example of this is Six Sigma, which began as a purely quantitative approach to improvement but has adopted certain qualitative aspects such as Voice …

A Brave New Frontier – Process from the Perspective of the Human Experience

BPM should always seek to eliminate waste by paring processes down to just those activities that create value or meet a requirement of doing business. I am comfortable in stating that for all human-centric business processes improvement activities should eliminate things. Specifically: non-value added things. We can measure the current state of a process, and we can analyze improvements in …