Now Available: The Bridging the Gap Toolkit

The Bridging the Gap Toolkit provides an actionable approach to leading and applying technology against core business issues of the organization. Technology is not a differentiator… but how we use Technology can be. The most successful organizations use technology to differentiate. But they don’t buy technology to differentiate, they apply technology to differentiate. The secret is in the application, and …

The Power of Business Rules

I’ve been applying a keen eye to Business Rules for a long time now. I find them to be some of the most important places where otherwise intelligent-seeming organizations loose their minds and embed rules so onerous they can literally take down even the largest organizations. Let’s look at a couple of business rules that demonstrate this. 1 – A …

The BPM Toolkit Series

I recently assembled a set of BPM toolkits from all of the process improvement work I have done throughout the world. These tools are derived from my personal experience leading process improvement projects and conducting process improvement training. These toolkits focus on different aspects of process management, from identifying and eliminating causes of work to innovating for market leadership. From …

Process Driven Compliance Controls

An interesting take on process is the role it can play in compliance. Internal compliance controls traditionally look to either enforce policies or monitor for compliance issues. While this approach has merits, it has several characteristics that fall short of the goals of the organization. First, the “process” portion of compliance controls often remains disconnected from the work people perform …

A Brave New Frontier – Process from the Perspective of the Human Experience

BPM should always seek to eliminate waste by paring processes down to just those activities that create value or meet a requirement of doing business. I am comfortable in stating that for all human-centric business processes improvement activities should eliminate things. Specifically: non-value added things. We can measure the current state of a process, and we can analyze improvements in …