Press Release: BPM Thought Leader Releases Fast-Track Process Improvement Toolkits

Available for the first time outside of an Instructor-led Master Class, the six (6) Toolkits in the BPM Toolkit Series are some of the most powerful process improvement techniques available. VANCOUVER, WA – 02/07/2019 (PRDistribution.com) Terry Schurter is pleased to announce the availability of his six (6) BPM Toolkits as ebooks on Amazon for just $9.99 each. Designed for the …

Now Available: The SCO Toolkit

The purpose of the Successful Customer Outcome Toolkit is to give you an actionable approach to create successful, winning strategies for your business in the face of the customer-driven economy of the 21st Century. You have to do the Right Thing to succeed these days, not just Do Things Right. In the bloom of the Industrial Age we didn’t have …

Now Available: The Moments of Truth Toolkit

The purpose of the Moments of Truth Toolkit is to give you an actionable approach to making Customer Satisfaction work in your favor… to recast it as a positive, enabling effect rather than a negative, revenue-stealing one. Customers. They are the heart and soul of every business. We spend enormous amounts of time, money and energy to better serve our …

The BPM Toolkit Series

I recently assembled a set of BPM toolkits from all of the process improvement work I have done throughout the world. These tools are derived from my personal experience leading process improvement projects and conducting process improvement training. These toolkits focus on different aspects of process management, from identifying and eliminating causes of work to innovating for market leadership. From …

COMCAST AND THE CRIME OF THE CENTURY

This is one for the history books folks. In recent dealings with Comcast I had several things occur that I would not have thought possible. These events took to a dark place, one I had THOUGHT corporate America and finally figured out they have to stay away from. What could possibly be that bad? Ever heard of a Moment of …