The BPM Toolkit Series

I recently assembled a set of BPM toolkits from all of the process improvement work I have done throughout the world. These tools are derived from my personal experience leading process improvement projects and conducting process improvement training. These toolkits focus on different aspects of process management, from identifying and eliminating causes of work to innovating for market leadership. From …

COMCAST AND THE CRIME OF THE CENTURY

This is one for the history books folks. In recent dealings with Comcast I had several things occur that I would not have thought possible. These events took to a dark place, one I had THOUGHT corporate America and finally figured out they have to stay away from. What could possibly be that bad? Ever heard of a Moment of …