Technologist, Software Maverick, Analyst, Author, Speaker
Available for the first time outside of an Instructor-led Master Class, the six (6) Toolkits in the BPM Toolkit Series are some of the most powerful process improvement techniques available. VANCOUVER, WA – 02/07/2019 (PRDistribution.com) Terry Schurter is pleased to announce the availability of his six (6) BPM Toolkits as ebooks on Amazon for just $9.99 each. Designed for the …
The purpose of the Break Points Tool Kit is to give you an actionable approach to Reducing Costs in your organization through the Identification and Elimination of Causes of Work. Most process improvement techniques focus on only a small portion of the improvement potential in every process… the tip of the iceberg if you will. How big is the opportunity …
The purpose of the Innovation Toolkit is to give you an actionable approach to Innovating on your Customer Value Propositions for the purpose of creating and sustaining Market Growth. The challenge of competing in the 21st Century Customer-Driven Economy All we have to do to know the challenge of competing in the 21st Century Customer-Driven Economy is to look at …
The purpose of the Moments of Truth Toolkit is to give you an actionable approach to making Customer Satisfaction work in your favor… to recast it as a positive, enabling effect rather than a negative, revenue-stealing one. Customers. They are the heart and soul of every business. We spend enormous amounts of time, money and energy to better serve our …
The Business Rules Toolkit provides an actionable approach to identifying and optimizing the process-based behavior in your organization, thereby Increasing Revenues and Enhancing Customer service. The Toolkit includes the instructions and forms needed to identify , evaluate and improve business processes through active management of existing Business Rules. The Business Rules Toolkit is available as an ebook on Amazon here… …
The Bridging the Gap Toolkit provides an actionable approach to leading and applying technology against core business issues of the organization. Technology is not a differentiator… but how we use Technology can be. The most successful organizations use technology to differentiate. But they don’t buy technology to differentiate, they apply technology to differentiate. The secret is in the application, and …
I’ve been applying a keen eye to Business Rules for a long time now. I find them to be some of the most important places where otherwise intelligent-seeming organizations loose their minds and embed rules so onerous they can literally take down even the largest organizations. Let’s look at a couple of business rules that demonstrate this. 1 – A …
I recently assembled a set of BPM toolkits from all of the process improvement work I have done throughout the world. These tools are derived from my personal experience leading process improvement projects and conducting process improvement training. These toolkits focus on different aspects of process management, from identifying and eliminating causes of work to innovating for market leadership. From …
The time and cost of a process usually defaults to analysis that stems from time study practices of the past. In the good (bad?) old days, Industrial Engineers would flock to the manufacturing floor with funky looking clipboards crowned with stop watches. They would patiently observe the activities of workers, clicking away on their stop watches, timing each activity down …
There are many measures we can use to determine a process’s value. Cost and time are quantitative (are they really? – I will discuss this in my next blog) measures frequently used. Quality can certainly be a quantitative (production defects, returns, rework) measure but with knowledge worker products traditional production measures don’t have the same meaning; for example, what are …