The time and cost of a process usually defaults to analysis that stems from time study practices of the past. In the good (bad?) old days, Industrial Engineers would flock to the manufacturing floor with funky looking clipboards crowned with stop watches. They would patiently observe the activities of workers, clicking away on their stop watches, timing each activity down …

There are many measures we can use to determine a process’s value. Cost and time are quantitative (are they really? – I will discuss this in my next blog) measures frequently used. Quality can certainly be a quantitative (production defects, returns, rework) measure but with knowledge worker products traditional production measures don’t have the same meaning; for example, what are …